Privacy Policy
Privacy Policy Last Updated: 01/09/2025 Vertex 1 Brokers Limited (“Vertex1”, “we”, “our”, “us”) is a licensed and regulated Investment Dealer Broker incorporated in the Republic of Mauritius, holding a Global Business Licence. We are also associated with V1 Brokers (Pty) Ltd, a limited company incorporated in South Africa, operating under the Vertex1 brand. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you interact with our websites, platforms, and services, in line with the Mauritius Data Protection Act 2017 (DPA 2017) and the South African Protection of Personal Information Act (POPIA).
1. Who We Are * Vertex 1 Brokers Limited (Mauritius): Licensed and regulated by the Financial Services Commission (FSC) of Mauritius. For the purpose of the Mauritius Data Protection Act 2017, this entity acts as a Data Controller. * V1 Brokers (Pty) Ltd (South Africa): A company incorporated under South African law and operating under the Vertex1 brand. For the purpose of the Protection of Personal Information Act (POPIA), this entity acts as a Responsible Party. Both entities are committed to processing your personal data lawfully, fairly, and in a transparent manner.
2. Information We Collect We collect information directly from you or through your use of our services, including: * Identification Data: Full name, date of birth, nationality, ID/Passport number, and other statutory identification details. * Contact Details: Email address, phone number, residential/business address. * Financial Information: Bank details, investment history, trading activity, source of funds, and proof of wealth. * Regulatory Information: KYC (Know Your Customer) documents and AML (Anti-Money Laundering) verification data. * Technical Data: IP address, browser type, device identifiers, website usage logs, and geolocation data.
3. How We Use Your Information We use your information for the following explicit, specified, and legitimate purposes: * To Provide Services: To manage your account, execute transactions, and provide customer support. * Regulatory Compliance: To comply with all applicable laws and regulations, including antimoney laundering (AML) and know-your-customer (KYC) requirements under the FSC (Mauritius) and the Financial Intelligence Centre Act (FICA) (South Africa). * Security and Fraud Prevention: To protect against fraud, unauthorized transactions, and to maintain the security of our platforms. * Service Improvement: To analyze usage data and feedback to improve our products and services. * Marketing: To send you promotional materials about our products and services, only where you have provided us with explicit consent.
4. Legal Basis for Processing We process your personal information under the following legal bases: * Legal Obligations: Processing is necessary to comply with legal duties, including AML, KYC, and FICA requirements. * Contractual Necessity: To execute an agreement or provide services you have requested. * Legitimate Interests: To prevent fraud, ensure platform security, and improve services, provided these interests do not override your fundamental rights. * Consent: For specific, defined purposes, such as optional marketing, where you have provided a freely given, specific, informed, and unambiguous indication of your wishes.
5. Data Sharing and Transfers (Enhanced) We do not sell your personal data. We may share your personal data with: * Affiliates and Group Companies: Including V1 Brokers (Pty) Ltd in South Africa, strictly for operational and regulatory compliance purposes. * Service Providers: Third parties who process data on our behalf (e.g., IT, payment processors, cloud storage). We ensure that these processors adhere to written agreements requiring the same level of data protection as mandated by POPIA and the DPA 2017. * Regulatory and Legal Authorities: This includes the FSC Mauritius, the Financial Intelligence Centre (FIC) South Africa, and law enforcement, where legally required to comply with our statutory obligations. * Cross-Border Transfers: Any transfer of data outside of Mauritius or South Africa is conducted in compliance with the DPA 2017 and POPIA, ensuring that adequate safeguards and equivalent levels of protection are in place.
6. Data Retention We retain personal data only as long as necessary to fulfill the purposes for which it was collected, and to meet regulatory, contractual, or business obligations. Due to financial compliance requirements (such as FICA), this is typically at least seven (7) years after the closure of your account.
7. Data Security and Breach Notification (Enhanced) We apply appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. These measures include data encryption, access controls, and protective protocols for handling personal data online. Data Breach Response: In the event of a personal data breach, we will: * Notify the Data Protection Office (Mauritius) within 72 hours of becoming aware of the breach, as required by the DPA 2017. * Notify the Information Regulator (South Africa) and the affected data subjects (you) as soon as reasonably possible, detailing the steps we will take to address the compromise and mitigate any adverse consequences, as required by POPIA.
8. Your Rights (Enhanced) Depending on your jurisdiction (Mauritius, South Africa, or GDPR-equivalent), you have the right to: * Access the personal data we hold about you. * Request Rectification (Correction) of inaccurate or incomplete data. * Request Erasure (Deletion) of your data, subject to our statutory retention periods. * Request Restriction of processing. * The right to Data Portability (obtaining and transferring your data). * Object to the processing of your data, particularly for direct marketing or automated decisionmaking. * Withdraw Consent at any time where processing is based on consent. * Lodge a complaint with a relevant data protection authority, such as the Data Protection Office (Mauritius) or the Information Regulator (South Africa).
9. Cookies & Website Tracking (Crucial Fix) Our websites and platforms use cookies and tracking technologies to enhance user experience, analyze traffic, and ensure security. Cookie Consent: In line with the DPA 2017 and POPIA, we will seek your clear and unambiguous opt-in consent for the use of non-essential cookies and tracking technologies before placing them on your device. You have the right to refuse or withdraw this consent at any time.
10. Contact Us If you have questions, wish to exercise your data rights, or contact our designated compliance personnel, please use the details below: Vertex 1 Brokers Limited (Mauritius) Data Protection Officer (DPO) Melini Ramburn Contact Details:mramburn@pivotal-corp.com/ (+230) 408 4108 (Ext. 4002) V1 Brokers (Pty) Ltd (South Africa) Information Officer (IO) Roy Sherban General Contact Details:roy@vertex1brokers.com/ * Vertex 1 Brokers Limited (Mauritius): Nalletamby Road, Morcellement Boucan, Phoenix Republic of Mauritius, Email: simba@vertex1brokers.com, Phone: +230 59120210 * V1 Brokers (Pty) Ltd (South Africa): Postal Address 39 Earp Street Ophirton Booysens Gauteng 2091, Email: mario@manfx.co.za, Phone: +27 8209507988