Buyela Ekhaya
Ukusekelwa Kwamakhasimende

Inqubo Yezikhalazo

Sibambelele ekuphatheni konke amakhasimende ngokulinganayo. Uma kukhona okungahambanga kahle, sifuna ukuzwa futhi silungise.

Inguqulo1.0
Iyasebenza kusukelaJan 2026

1. Isingeniso

I-Vertex1 Brokers Limited ("Vertex", "Inkampani", "thina", "sithi") ibambelele ekunikezeni insiza ephezulu kubo bonke amakhasimende ethu. Sithatha izikhalazo ngokubukhulu futhi sizibona njengeithuba lokufunda nokuthuthukisa izinsiza zethu.

Le Nqubo Yokuphatha Izikhalazo ichaza indlela ongayenza ngayo isikhalazo nganoma yiliphi icala lezinsiza zethu futhi ichaza indlela esizokuphatha ngayo isikhalazo sakho ngendlela elinganayo, eyodwa, nangesikhathi esifanele.

Le nqubo yenziwe ngokuhambisana nezidingo ze-Financial Services Commission (FSC) yaseMauritius futhi ibonisa isibopho sethu sokuphatha amakhasimende ngokulinganayo.

2. Yisini Isikhalazo?

Isikhalazo yiyonke into eyakhombisa ukunganeliseki, noma ingxoxweni noma embhalweni, noma ilungile noma cha, ivela noma ngenxa yomuntu olungelwe ukukhalaza mayelana nokunikezwa, noma ukungaphatheki, kwensiza yezimali yenkampani.

2.1. Izibonelo Zezikhalazo

  • Ukunganeliseki ngezinga lansiza olitholile
  • Izikhalo mayelana nokuqedwa kwama-trade noma ama-oda
  • Izinkinga zokufaka imali, ukukhipha, noma ukuphatha i-akhawunti
  • Izimpikiswano mayelana nemali yokukhokha, izindleko, noma izitatimende ze-akhawunti
  • Izikhalo mayelana nokuziphatha kwabasebenzi noma ukuxhumana
  • Izinkinga zobuchwepheshe ngesikhundla sokuhweba
  • Noma yiluphi olunye udaba lapho uzizwa khona ukuthi asihlangene nezithenjwa zakho

2.2. Akuyona Yini Isikhalazo

Imibuzo evamile, izicelo zolwazi, noma izicelo zansuku zonke zensiza (njengokusetha kabusha kwephasiwedi) azibeki njengezikhalazo. Lezi kufanele zidluliselwe ethimeni lethu Lokusekelwa Kwamakhasimende ku support@vertex1brokers.com.

3. Indlela Yokwenza Isikhalazo

Ungathumela isikhalazo ngezindlela ezilandelayo:

I-imeyili (Okuthandwayo)

complaints@vertex1brokers.com

Sincoma i-imeyili ukuze kube nerekhodi eliphelele lesikhalazo sakho.

Incwadi Ebhalwe Phansi

Isikhulu Ezikhalazo Vertex1 Brokers Limited C/O Pivotal Corporate Services Limited Nalletamby Road, Phoenix, 73538 IRiphabhuliki yaseMauritius

3.1. Ulwazi Olufanele Lufakwe

Ukusisiza siphenye isikhalazo sakho ngokushesha, sicela ufake:

  • Igama lakho eliphelele neinombolo ye-akhawunti yokuhweba (cTID)
  • Imininingwane yakho yokuxhumana (i-imeyili neinombolo yocingo)
  • Incazelo ecacile yesikhalazo
  • Izinsuku nezikhathi ezifanelekile
  • Noma yiluphi usizo olubhaliwe (izithombe, ukuqinisekiswa kokuhweba, njll.)
  • Umphumela ofuna ukuwubona

4. Inqubo Yethu Yokuphatha Izikhalazo

1

Ukwamukelwa

Sizokwamukela ukuthi sitholile isikhalazo sakho phakathi kwamahora angu-48 kusukela sithole. Uzinikezwa inombolo eyingqalasizinda yesikhalazo.

2

Uphenyo

Isikhalazo sakho sinikezwa ilungu le-Compliance Department elizokwenza uphenyo olungenacala. Singaxhumana nawe uma sidinga ulwazi olwengeziwe.

3

Isixazululo

Uma uphenyo luqediwe, sizokhipha i-Final Response Letter echaza okutholakele, isiphetho, noma yisiphi isenzo sokulungisa esizosithatha.

Ukuvala

Uma uyamukela isixazululo sethu, isikhalazo sivalwa. Uma cha, ungakhuphukela kumhloli (buka Isigaba 7).

5. Izikhathi Zempendulo

Sibambelele ekuxazululeni izikhalazo ngokushesha kangangokuthi kungenzeka. Izikhathi zethu ezihloselekile:

48hUkwamukelwa
15 daysIzikhalazo Ezilula
30 daysIzikhalazo Ezinzima

Uma singakwazi ukunikeza impendulo yokugcina phakathi kwezinsuku ezingama-30, sizokubhalela sichaze ukuthi kungani futhi sinikeze isikhathi esilinganisiwe sokuxazulula.

6. Ukunyuka Ngaphakathi

Uma unganelisekile ngempendulo yokuqala yesikhalazo sakho, ungacela ukuthi isikhalazo sakho sikhuphukelwe ku:

Isihloko Sokuthuthukiswa Kwebhizinisi Nemgomo

Isihloko sethu Sokuthuthukiswa Kwebhizinisi Nemgomo sizobuyekeza ngokwaso izikhalazo ezikhuphukile futhi sinikeze isinqumo sokuphatha sokugcina.

compliance@vertex1brokers.com

Ukuze ukhuphule, sicela uphendule ku-Final Response Letter yakho uchaze ngokuqondile ukuthi ufuna ukukhuphula futhi uchaze ukuthi kungani usengakaneliseki.

7. Ukubuyela Emthethweni

Uma unganelisekile nge-Final Response yethu, noma uma singakwazi ukuxazulula isikhalazo sakho ngaphakathi kwesikhathi somthetho, unelungelo lokudlulisa udaba kumhloli.

I-Financial Services Commission (FSC)

I-FSC iyihloli ehlanganisiwe yomkhakha wezinsiza zezimali ongeyona yasebhange eMauritius.

Ikheli:
FSC House, 54 Cybercity, Ebène, Mauritius
Iwebhusayithi: www.fscmauritius.org

Ngaphambi kokuxhumana nomhloli, sincoma kakhulu ukuthi uqedele inqubo yethu yezikhalazo yangaphakathi, njengoba i-FSC ingadinga ubufakazi bokuthi uzame ukuxazulula udaba nathi ngqo.

8. Ukugcina Amarekhodi

Sigcina amarekhodi aphelele azo zonke izikhalazo ezitholakalayo, kuhlanganise:

  • Imininingwane yesikhalazo
  • Yonke incwadi mayelana nesikhalazo
  • Izenzo ezithathiwe zokuphenya nokuxazulula isikhalazo
  • Umphumela wokugcina

Lawa marekhodi agcinwa okungenani iminyaka eyisikhombisa (7) ngokuhambisana nezidingo zomthetho futhi atholakala ukuhlolwa yi-FSC uma kucelwa.

Ukuthuthuka Okuqhubekayo: Sihlaziya idatha yezikhalazo njalo ukuze sithole izitayela nezindawo zokuthuthukisa izinsiza zethu. Impendulo yakho isisiza ukusebenzela wonke amakhasimende kangcono.

Ukuphela kwenqubo yezikhalazo • Vertex1 Brokers Limited